Customer support
Do you have problems using any Smartphoneware software or services? The following pages will provide you with answers to frequently asked questions.
Post purchase support
- Purchased a software but haven't received a code
- Lost registration code and want to get it again
- Changed the device and want a new code
- Want a registration code for your second device
You can solve any of these issues using our Online customer care system
Technical Support
- Purchase issues
- What do I enter in the coupon code field in my basket on you site?
- The product does not work for me. How can I apply for refund?
- Where else can I purchase your software?
- What to do if my credit card is not accepted in your website store?
- I don't have a credit card. How can I purchase your product?
- What payment options do you accept?
- Do you accept PayPal?
- How secure is my credit card information?
- How can I purchase a product in my national currency?
- How to purchase an application?
- I have purchased a product but have not received a serial number.
- I have purchased a product, downloaded and installed it but it is a trial version. How can I register it?
- I ordered the wrong product. Can I exchange it or get a refund?
- If I buy, will I have access to free upgrades?
- How do I get a copy of my receipt?
- How can I purchase more than one copy of the software? I am not able to edit the quantity field in the shopping cart.
- Why my device IMEI number is asked several times in your shopping cart?
- What will my credit card billing show as a result of purchase in your shop?
- Registration issues
- What is IMEI?
- Why my registration code still did not arrive?
- I have purchased a product, downloaded and installed it but it is a trial version. How can I register it?
- Where to find device IMEI needed to buy and register application?
- Where to enter the license code to register the application?
- What is trial version?
- Trial period expire message.
- I get "Wrong code" error message when trying to register an application.
- I have lost my serial number. How can I get it again?
- Can you extend my trial period?
- Software installation
- Why your software doesn't work after firmware update and restore from backup?
- How to install an application?
- The message appears during installation: Certificate error contact the application supplier.
- The message appears during installation: Installation security error. Unable to install.
- How to uninstall the application?
- Unable to uninstall the application.
- Download
- Where to download the software?
- I would like to know what is the latest version of the program for my device.
- What to do if download comes up as text gibberish?
- I would like to try the demo version of your program before buying it. Where can I download it?
- I get corrupted download errors.
- I have downloaded my software, now how do I install it?
- Update/upgrade issues
- Software related
- Other
The problem is not solved?
Please contact us at support@smartphoneware.com and our support team will get back to you. By providing more information about your issue you will help us to understand your question better.
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