Поддержка пользователей
У Вас возникли проблемы при использовании продукции или услуг компании Smartphoneware? Нижеприведенные страницы предоставят Вам ответы на часто задаваемые вопросы.
Послепродажная поддержка
- Купил программу, но не получил код
- Потерял регистрационный код
- Сменил устройство и хочу новый код
- Хочу регистрационный код на мое второе устройство
Вы можете решить эти вопросы, используя нашу Онлайновую систему поддержки пользователя
Техническая поддержка
- Вопросы, связанные с покупкой
- What do I enter in the coupon code field in my basket on you site?
- The product does not work for me. How can I apply for refund?
- Where else can I purchase your software?
- What to do if my credit card is not accepted in your website store?
- I don't have a credit card. How can I purchase your product?
- What payment options do you accept?
- Do you accept PayPal?
- How secure is my credit card information?
- How can I purchase a product in my national currency?
- How to purchase an application?
- I have purchased a product but have not received a serial number.
- I have purchased a product, downloaded and installed it but it is a trial version. How can I register it?
- I ordered the wrong product. Can I exchange it or get a refund?
- If I buy, will I have access to free upgrades?
- How do I get a copy of my receipt?
- How can I purchase more than one copy of the software? I am not able to edit the quantity field in the shopping cart.
- Why my device IMEI number is asked several times in your shopping cart?
- What will my credit card billing show as a result of purchase in your shop?
- Вопросы, связанные с регистрацией
- What is IMEI?
- Why my registration code still did not arrive?
- I have purchased a product, downloaded and installed it but it is a trial version. How can I register it?
- Where to find device IMEI needed to buy and register application?
- Where to enter the license code to register the application?
- What is trial version?
- Trial period expire message.
- I get "Wrong code" error message when trying to register an application.
- I have lost my serial number. How can I get it again?
- Can you extend my trial period?
- Установка программного обеспечения
- Why your software doesn't work after firmware update and restore from backup?
- How to install an application?
- The message appears during installation: Certificate error contact the application supplier.
- The message appears during installation: Installation security error. Unable to install.
- How to uninstall the application?
- Unable to uninstall the application.
- Скачивание
- Where to download the software?
- I would like to know what is the latest version of the program for my device.
- What to do if download comes up as text gibberish?
- I would like to try the demo version of your program before buying it. Where can I download it?
- I get corrupted download errors.
- I have downloaded my software, now how do I install it?
- Вопросы, связанные с апдейтом/апгрейдом
- Вопросы, связанные с программой
- Другое
Проблема не решена?
Пожалуйста, сообщите нам support@smartphoneware.com и наша техподдержка с Вами свяжется. Чем больше информации о Вашей проблеме вы предоставите, тем быстрее мы сможем Вам помочь.
© Smartphoneware 2005-2012